Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a 200 USD fine for anyone lighting up inside the hotel.
Proper attire—a shirt/top, pants/shorts/skirt, and footwear—is required in all public spaces.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult.
Animals are family, too! That’s why Aloft Buffalo Airport welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Extra Bedding Policy
We’re always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our Camp Aloft program) available at no extra charge. Kids under the age of 12 will love our character sheets, blankets, pillows, and activities.
Upon request, guests older than 12 can enjoy larger air mattresses with sheets, blankets, comforters, and pillows, as well as extra foam pillows and down-like pillows.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 25 years or older. Be sure to bring ID in case we need to confirm.
A guest room can accommodate a maximum of five people.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Tax Exempt Policy
A New York State Tax Exemption Certificate must be presented at check-in to ensure exemption status for an entire stay.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel has plans in place for catastrophes, disasters, and emergencies. Plans are available for review at the front desk.
Early Arrival Policy
Early check-in requests are accommodated but are subject to availability.
Credit Card Policy
A reservation must be guaranteed with a valid credit card. It will be authorized at check-in for the room rate, taxes, and incidental charges. A guest’s name must match the name on the credit card, unless a third-party credit card authorization is on file. Sorry, reservations can’t be guaranteed with cash.
Sorry, it’s nothing personal—but we don’t accept personal checks.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a passport, drivers license, and/or government issued proof of age card.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
In the state of New York, alcohol is for adults only—so we only serve and sell to guests 21 and over. (Remember your ID!). We reserve the right to refuse alcohol service to anyone who cannot present a valid photo ID, appears intoxicated, or becomes disruptive. No outside alcoholic beverages are allowed in the hotel’s public areas.
The hotel maintains a quiet environment after 10pm. Guests who cause excessive noise or disturbance will be given one warning by hotel security; a second incident will result in eviction without compensation.
Aloft Buffalo Airport
4219 Genesee Street.